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Complaint - The FDA's definition of Complaint complaint definition

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complaint definition

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customer's expression of dissatisfaction an expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a customer complaint is handled will affect the overall level of customer satisfaction and may affect long-term customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any customer complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response.

complaint Pronunciation: kom-plant'


A disorder, disease, or symptom, or the description of it.

[O.Fr. complainte, fr. L. complango, to lament]

Search Stedman's Medical Dictionary Examples: glitazone, GI cocktail, etc.

Search: © Copyright 2017 Wolters Kluwer. All Rights Reserved. Review Date: Sep 19, 2016.