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ISO 9001:2015 Quality Manual Templates, Forms & Guides | complaint definition iso

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USER-FRIENDLY TEMPLATES, FORMS AND GUIDES FOR ISO 9001 Our templates, forms and guides exceed in terms of usability and efficiency - plus: all templates include a detailed step-by-step customization tutorial!

ISO 9001:2015 Certification Packages

ISO 9001:2015 Certification Package

Comprehensive package that includes all the templates, tools and guidance needed to implement an excellent ISO 9001 quality management system and quickly achieve ISO 9001 certification

more info ISO 9001:2015 Quality Manuals and Procedures Templates

ISO 9001:2015 Quality Manual

Template for an ISO 9001:2015 quality manual, complete with quality policy and flowchart. Extremely quick and easy to customize. Ideal for marketing.

more info ISO 9001:2015 Quality & Procedures Manual

All-inclusive ISO 9001:2015 documentation template with 45 procedures, the quality policy, the process flowchart and step-by-step customization instructions.

more info Process Oriented ISO 9001:2015 Quality & Procedures Manual

Complete ISO 9001:2015 documentation template that is uniquely structured according to the ISO 9001 process approach to make it more user- and business-friendly. Includes all procedures, the quality policy, the process flowchart and a detailed customization tutorial.

more info ISO 9001:2015 Procedures Package

Package of 45 procedures templates - one for each ISO 9001:2015 clause. Detailed customization instructions are included.

more info ISO 9001:2015 Forms and Checklists


ISO 9001:2015 Essential Forms Package

A collection of 23 forms and checklists that are essential for any ISO 9001 quality management system (includes all the forms and checklists individually listed below).

more info Individual Forms and Checklists:

Calibration Form

Calibration instructions and calibration records are combined in this well-designed form.

more info Corrective & Preventive Action Plan Form

Combination of the corrective action form and the preventive action form in a single easy-to-use and intuitive form that addresses the entire process.

more info Corporate Environment Form

Essential strategic planning form that combines the requirements of two new ISO 9001:2015 clauses.

more info Customer Complaint Form

Form to document an entire customer complaint case, ranging from complaint to resolution to follow-up with the customer. Instructions included.

more info Customer Survey Form

Template for a truly innovative customer survey questionnaire; easy to edit to add your custom questions.

more info Employee Evaluation Form

Unique performance evaluation form that is designed to meet numerous ISO 9001:2015 requirements in a single form.

more info Inspection Form

The Inspection Form is used for QC inspections and other inspections; it includes inspection instructions and inspection records.

more info Interested Parties Worksheet

The Interested Parties Worksheet is a unique tool to gather information required for strategic planning; user instructions included.

more info Job Description Form

User-friendly form that meets the ISO 9001:2015 requirements for the communication of responsibilities and authorities.

more info Maintenance Plan & Record

Combination of maintenance instructions and records used for the maintenance of equipment, work environment, infrastructure etc.

more info Management Review Form

Comprehensive form to document the results of the required ISO 9001:2015 management reviews and serve as an agenda to guide the management review meetings.

more info Operational Planning Form

The Operational Planning Form will be one of your most useful ISO 9001 forms as it is used to not only document but also guide the entire operational planning process.

more info Opportunity Management Matrix

The Opportunity Management Matrix is one of the new risk management tools of ISO 9001:2015; powerful yet easy-to-use form with clear user instructions.

more info Process Change Form

The Process Change Form is used to plan for changes to existing operational processes, evaluate the results of the changes, and engage in follow-up activities.

more info Process Definition Form

The Process Definition Form is a comprehensive and self-explanatory form used in process management - a key component of ISO 9001.

more info Receiving Inspection Form

The Receiving Inspection Form is used to guide the receiving inspection of purchased parts, and to record the results of the inspection.

more info Record Retention Guide

The Record Retention Guide is a template for your company's own record retention guide; the form's columns will include all pertinent information to properly control your company's records.

more info Risk Management Matrix

The Risk Management Matrix is used to guide and document your company's risk management. The form includes clear instructions and facilitates generation of the risk priority number.

more info Supplier Disqualification Request Form

The Supplier Disqualification Request Form is used to initiate, document and follow up the removal of a supplier from the database of approved suppliers.

more info Supplier Evaluation Form

The Supplier Evaluation Form is used to guide the evaluation of any supplier and to record the results. The form is pre-populated with important evaluation categories and criteria; easy to customize.

more info SWOT Analysis Worksheet

The SWOT Analysis Worksheet is a user-friendly form, complete with instructions, that is used in strategic planning and in the definition of the corporate environment.

more info Training Plan Form

The Training Plan Form not only satisfies the ISO 9001:2015 requirements on training plans and record keeping but also helps focus on training objectives and training expenses.

more info Training Record Form

The Training Record Form is an efficient form to track individual and group training in-house; use it to keep a record of attendees, focus on training objectives, and measure training success.

more info ISO 9001:2015 Implementation and Audit Guides

ISO 9001:2015 Project Guide

Practical, step-by-step instructions on how to implement ISO 9001 from scratch, achieve ISO 9001:2015 certification and benefit most from the certification.

more info ISO 9001:2015 Gap Analysis

Comprehensive questionnaire to check your company's current conformance to each ISO 9001:2015 requirement. Performing an ISO 9001 gap analysis is optional but highly recommended as a first step before your ISO 9001 implementation.

more info ISO 9001:2015 Audit Package

Comprehensive collection of forms, checklists, and instructions for your ISO 9001 audits. This audit package is not only a time-saver for the internal ISO 9001 auditor but also an excellent preparation tool for your ISO 9001 certification audit.

more info ISO 9001:2015 Upgrade Packages

ISO 9001:2015 Upgrade - Certification Package

All you need to upgrade your ISO 9001:2008 based Certification Package to meet the requirements of ISO 9001:2015. Includes a detailed transition guide, new procedures templates, new forms and new checklists.

more info ISO 9001:2015 Upgrade - Process Oriented Quality Manual & Procedures Template

Detailed transition guide and new procedures templates to upgrade your ISO 9001:2008 Process Oriented Quality Manual & Procedures Template to meet the requirements of ISO 9001:2015.

more info PRAISE AND RECOGNITION Our templates, forms and guides have received much praise and recognition. For over one decade, our ISO 9001 quality manual templates, forms and guides have been successfully used by small and midsize companies and organizations in more than 25 countries worldwide.

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us digital millennium copyright act definition ISO 13485: Just the Facts December 30, 2008 BNP Media Staff Reprints One Comment In an ever-shrinking world, the need for regulatory harmonization and quality assurance has become increasingly important. Consumers are becoming more educated about the safety and efficacy of medical devices. The inherent nature of these products has implications for the health and safety of the people who use them.

As the median age and the percentage of the population over 65 continues to grow, the need for medical devices will continue to increase. The medical device industry is expected to grow 4.6% through 2011, despite the worldwide financial crisis. ISO/IEC 13485: 2003 represents the management system requirements for companies that want to maintain compliance with medical device regulations. 13485 could be implemented by companies that manufacture everything from cotton swabs to pacemakers, contraceptives to examination tables or companies that provide related services, such as sterilization, packaging or labeling. Like other sector-specific standards, 13485 follows the structure and plan-do-check-act philosophy of ISO 9001: 2008. However, there are differences between these two standards. Development and Oversight The goal in developing 13485 was to create a management system standard that assists companies in meeting regulatory requirements for medical devices in whichever economy they choose to sell and manufacture their devices. In order to ensure that these management systems are audited in a way that meets the intent of global consistency, the Global Harmonization Task Force was developed to provide specific guidelines for certification bodies in how these assessments are to be conducted, from auditor training requirements to audit practice. Accreditation bodies and national governments enforce procedural oversight to registrars and notified bodies. Registration to ISO 9001: 2008 Some sector-specific standards that use 9001 as the foundation for requirements allow the company to register both to the generic 9001 standard and its sector-specific relative. However, such is not the case with 13485 because the requirements associated with 9001 are not completely addressed in 13485. Annex B of the standard provides a clause-by-clause comparison of 9001 and 13485 as well as an explanation of why the wording is different. The result is that companies must register to each of these standards separately. Some of the 9001 requirements are recognized by 13485, and currently registered clients may be able to perform an upgrade audit of reduced time.

Some core differences between 13485 and 9001 follow.

1. Maintenance vs. Improvement
One of the core principles of 9001 is that a certified company must continually improve the effectiveness of its management system. These improvements can relate to processes, products or services that the company provides to its customers. In the regulatory world of medical devices, however, improvements, though well intended, can affect the safety and effectiveness of the product or services provided by the company. So, rather than require that companies continually improve, 13485 requires maintenance of the effectiveness of the quality management system’s processes. Consequently, continual improvement efforts may be limited to those areas in the management system that do not pose a significant risk to product or process safety and effectiveness.

2. Customer Satisfaction vs. Customer Feedback
Another core principle of 9001 is the requirement that certified companies must monitor customer perception and subsequently use the results to improve the system. For 13485, this requirement is replaced by the obligation to monitor whether a company has met customer requirements. There is a difference between achieving customer satisfaction and meeting customer requirements. For example, while a customer may not be satisfied because a medical device causes discomfort, the device may still be effective and safe; the emphasis in 13485 is on safety and effectiveness.

Customer perception in 9001 focuses on customer satisfaction from the customer’s point of view. It is not enough to use the absence of customer complaints as evidence of customer satisfaction; customer perception requires an organization to actively seek the customer satisfaction levels.

3. Exclusions
Section 1.2 of 13485, Application, states that a company may justifiably exclude the requirements for design and development if a regulatory requirement allows for it, regardless of whether or not the company engages in such activities. As always, a company needs to be careful how they define an exclusion. Even though the company may not have primary responsibility, it still may have activities that impact the excluded requirements. Auditors will test companies to ensure exclusions are justified.

4. Risk Management
Given the nature of the product being manufactured or service being provided, 13485 requires that companies calculate, analyze and mitigate the risks associated with the product and processes. This is not unlike the requirement in the automotive sector for companies to conduct failure mode and effects analysis (FMEAs) and develop preventive measures to prevent undesirable results. Additional guidance can be found in ISO 14971: 2007 – Application of Risk Management to Medical Devices.

5. Additional Requirements
As is the case for other sector-specific standards, 13485 has additional requirements that go beyond its 9001 foundation. Many of these requirements call for the development of additional documents and documented procedures. Additional requirements include:

Documenting procedures for design and development; purchasing; servicing; validation of the application of computer software and sterilization processes; identification of returned goods; traceability; control of product with a limited shelf life or requiring special storage conditions; monitoring and measurement of product, customer feedback and rework; and issuance and implementation of advisory notices, for example, as in the case of a product recall.

Conducting formal risk analysis in product and service planning.

Addressing additional controls for cleanliness of product and contamination control, work environment, and document and record control.

Documenting requirements for installation, service and sterilization activities and processes as well as active implantable and implantable medical devices, risk management, maintenance activities, cleanliness and installation.

While a company seeking dual certification does not have to necessarily maintain two sets of quality management system documentation-one for 9001 and one for 13485-the company must identify and implement the unique requirements in each standard. To ease the initiative to develop a 13485-conformant system, the standard contains Annex B, which allows one to compare the requirements of 13485 with those of 9001. Who Needs 13485? With all of this being considered, one may wonder if pursuing 13485 certification is the right decision. The following are some common questions and answers to help with this decision.

Who can be certified to 13485?
If an organization designs or manufactures medical devices, raw materials or provides services related to medical devices-for example, sterilization, installation, labeling, technical publication-it can be certified to 13485.

Must a medical device manufacturer become certified?
Part of the answer lies in what is required by the regulatory agencies of the countries in which devices are sold. For certain types of devices, companies must have their quality management system certified to 13485 to legally sell or market devices in Canada and the countries of the European Union, for example. It also can help companies in obtaining the product certification CE mark for their devices.

Companies considering 13485 certification need to understand the regulatory requirements of the countries in which product is to be sold. It also is important for companies to choose a service provider that is recognized in the market they intend to enter. For example, only certificates accredited under the Canadian Medical Devices Conformity Assessment System (CMDCAS) by the Standards Council of Canada will be recognized by Health Canada in applying for a medical device license. For EU member countries the service provider must be a notified body.

What if a company has the capability of manufacturing components for medical devices or providing services to medical device companies?
This is a strategic decision. If a company intends to diversify into medical devices, 13485 would be recommended. Many companies with an existing 9001-based system have little trouble adopting the requirements of 13485.

Is there a deadline?
There are no mandated deadlines. However, not having 13485 certification will prove to be a barrier when attempting to sell product in economies that require it.

In today’s globalized world, the need for regulatory harmonization is greater than ever, particularly in the growing and highly regulated medical industry. Achieving 13485 certification will help manufacturers of medical devices and providers of medical services compete today-and may prove absolutely crucial in the future. Q Quality Online For more information on ISO/IEC 13485 and ISO 9001, visit www. to read these articles: “Dispelling the Myths of ISO 9001”
“The Importance of ISO”
“Understanding ISO 13485” Tech Tips 13485 represents the management system requirements for companies that want to maintain compliance with medical device regulations.

Like other sector-specific standards, 13485 uses the general 9001 standard as a foundation, but adds many additional requirements.

In certain countries, a medical device manufacturer must be certified to 13485 to legally sell product.

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Recent Articles by BNP Media Staff Tecnatom, Marietta NDT Sign Collaboration Agreement Crash Course in Data Management Speeds Up Huge Simulation Task Quality 101: Implement an Integrated Data Collection System Creating a Quality Management System Tackle Internal Audits Related Articles Understanding ISO 13485 Quality Management: The Need for ISO 13485 ISO 13485: Medical Devices and Risk Management Quality 101: Tracking Gage Calibration with a Spreadsheet Related Products The Non-Idiot's Guide to ISO 9001:2015: Understanding and Using the Quality Management System Standard to your benefit The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices, Second Edition A Practical Field Guide for ISO 9001:2008 Lean ISO 9001 Related Events ISO 14971 Hazard Analysis at Medical Device - 2017 Medical Devices for Risk Management Techniques 2017 The ASSEMBLY Show What is the Market View on Quality Management? Related Directories AIC Quality Services LLC NSAI CARR Quality Assurance Consulting IQS Inc. You must login or register in order to post a comment. Report Abusive Comment

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